VITRUX SHIELD
IT Managed Services
IT Services Catalogue
Our custom software development services provide powerful digital solutions designed to optimize performance and grow alongside your business. By leveraging advanced technologies and AI-driven strategies, we create scalable, secure, and tailored platforms that align with your unique needs.
- IT Help Desk, Remote & Onsite Support
- Application Support & software Mgmt
- User Account and Access Mgmt
- Hardware Maintenance and Support
- IT Asset Management
- Self-Service and Knowledge Mgmt
- IT Projects Mgmt
- Mobile device management
- Device Provisioning and Deployment
- Application Development
- Security Management
- Network and Connectivity Support
- Monitoring and Reporting
- IT Policy and Compliance Mgmt
Remote Support
Remote Desktop Support allows technicians to access devices remotely to diagnose and resolve issues. Phone and Email Support offers assistance through our dedicated helpdesk or email, while Chat Support provides real-time help via live chat.
Onsite Support
Desk side Support delivers direct, in-person assistance for hardware, network, or software issues. Field Support is available for remote locations needing physical troubleshooting.
Application
Support & Software Management
Our Application Support & Software Management services ensure your business applications run smoothly and securely. We provide comprehensive solutions including software installation, updates, troubleshooting, performance monitoring, and license management. Our team specializes in essential applications, offering user training, bug resolution, and optimization to enhance productivity and maintain compliance. Key services include application setup, patch management, real-time performance tracking, dedicated issue resolution, and management of software licenses to ensure compliance and reduce costs. Additionally, we offer tailored support for custom or in-house applications.
Application Installation and Setup
Full support for deploying and configuring new software, ensuring applications are correctly integrated and fully functional.
Issue Resolution and Troubleshooting
Dedicated support team for resolving technical issues, bugs, and unexpected application behavior, minimizing disruptions.
User Training and Documentation
Training sessions and resources to help users maximize the functionality and benefits of their applications, boosting productivity.
User Account and Access Management
Our User Account and Access Management service provides secure, efficient control over user access to systems, applications, and data. We handle user account setup, role-based access permissions, and multi-factor authentication (MFA) to safeguard sensitive information. Our team also supports password resets, account recovery, and ongoing access reviews to ensure compliance with security policies, enabling seamless access while maintaining robust protection for your organization.
Setting up new user accounts with the appropriate access and permissions based on role requirements.
Implementing IAM solutions to centrally manage and control user identities, ensuring secure access to resources.
Assigning access based on user roles to limit access to only the data and applications necessary for each role.
Enforcing MFA to add an extra layer of security, protecting accounts with a combination of passwords and additional verification methods.
Providing password reset support, account recovery, and management of password policies to enhance security.
Regularly reviewing and auditing user access to maintain compliance with security policies and regulations.
Revoking access and deactivating accounts promptly for users who leave the organization, ensuring data security.
Hardware Maintenance and Support
Our Hardware Maintenance and Support service ensures your organization’s devices and equipment operate reliably and efficiently. We provide routine maintenance, diagnostics, repairs, and replacement services for computers, servers, printers, and other critical hardware. With proactive monitoring and timely issue resolution, we help minimize downtime, extend hardware lifecycles, and keep your systems running smoothly.
Routine Maintenance and Diagnostics
Regularly scheduled check-ups and diagnostics for computers, servers, printers, and network devices to prevent potential issues.
Hardware Repair and Troubleshooting
Expert repair services to address issues quickly, minimizing downtime and ensuring smooth operation of essential equipment.
Hardware Replacement and Upgrades
Support for replacing aging or faulty equipment and advising on upgrades to enhance performance and compatibility.
Warranty and Vendor Management
Managing warranty claims and coordinating with third-party vendors to ensure timely hardware repairs and replacements.
IT Asset Management
Our IT Asset Management services offer a comprehensive, end-to-end solution for tracking, managing, and optimizing all of your organization’s IT assets throughout their entire lifecycle. From acquisition and deployment to maintenance and eventual disposal, we ensure that every piece of hardware and software is accurately accounted for, fully utilized, and strategically aligned with your organization’s unique goals. By implementing efficient management processes, we help maximize the value of each asset, reduce unnecessary costs, and minimize resource waste. Our approach guarantees that your IT assets are not only functional but are also contributing effectively to your overall operational efficiency and success.
Asset Inventory and Tracking
Comprehensive tracking of all IT assets, including hardware, software, and licenses, for clear visibility and control.
Lifecycle Management
Managing assets from procurement through disposal, ensuring timely upgrades and replacements to maintain efficiency.
License and Compliance Management
Tracking software licenses, ensuring compliance, and optimizing licensing to reduce costs and avoid penalties.
Vendor and Warranty Management
Coordinating with vendors for asset procurement and warranty claims to streamline support and replacement processes.
Financial Management and Cost Optimization
Monitoring asset costs, usage, and depreciation to support budgeting and achieve cost savings.
Asset Security and Disposal
Secure decommissioning and disposal of outdated assets to protect data and comply with environmental regulations.
Self-Service and Knowledge Management
Our Self-Service and Knowledge Management services empower users with on-demand access to resources, enhancing productivity and reducing dependency on IT support. We create and maintain a comprehensive knowledge base, allowing users to resolve common issues, access how-to guides, and find answers to frequently asked questions.
User Feedback and Analytics
Gathering feedback to refine knowledge resources and using analytics to identify trending issues and knowledge gaps.
Need a One-off IT Project ?
Whether it’s a self-managed project or a full design and delivery project, our clients trust our Project Managers to deliver when it matters most. Our comprehensive project road-maps ensure everyone is kept up to date on the latest developments and regular catch-ups ensure the project stays on track and on budget.
Device Refresh and Upgrades
Comprehensive tracking of all IT assets, including hardware, software, and licenses, for clear visibility and control.
Virtual Desktop Infrastructure (VDI)
Deploying VDI solutions to enable secure, remote access to the workplace, providing flexibility and secure data access.
Application Standardization and Deployment
Standardizing and deploying key applications across the organization, ensuring users have consistent, efficient tools.
Free Environment Safe IT Secure, Disposals & Recycle
Application Standardization and Deployment
Office Relocations, Desk Moves
Moving your IT
Mobile Device Management
Our Mobile Device Management (MDM) services provide comprehensive solutions to secure, manage, and optimize mobile devices within your organization. With the increasing use of smartphones and tablets for work purposes, our MDM services ensure that devices are compliant, secure, and effectively integrated into your IT environment.
Device Provisioning and Deployment
Our Device Provisioning and Deployment services streamline the process of setting up and delivering devices to users, ensuring a smooth transition and optimal functionality from day one. We manage the entire lifecycle of device provisioning, from initial setup to final deployment, enabling organizations to enhance productivity and user satisfaction.
Initial Assessment and Planning
Evaluating organizational needs and determining the specifications and quantities of devices required for deployment.
Imaging and Customization
Creating and applying standard images for operating systems and applications, tailored to specific user roles or departments.
Device Configuration
Pre-configuring devices with necessary software, security settings, and user profiles to ensure they are ready for immediate use.
Imaging and Customization
Creating and applying standard images for operating systems and applications, tailored to specific user roles or departments.
Have a Project in Mind?
Lets have a 30-min session to discuss the potential outcomes and transform your ideas into reality.